FAQ

/FAQ

I heard that carpet is bad for someone with allergies or asthma, is that true?
“The question about allergies in carpet is something that I think people should ask more about, with regard to, “Does carpet increase allergic symptoms or decrease?” I believe that it decreases allergic symptoms. There’s a video on our website; go to the main part of the site and you’ll see there’s a video called “Allergy Video”. That video is extensive research done in Europe showing that carpet acts as a filter. It grabs all those different loose particles in the air, because obviously they fall down to the floor, and it holds them, kind of like a filter would. So, if you have your carpet cleaned more often, then, of course, it’s like cleaning a filter, you can get rid of those things. However, if you don’t get your carpet cleaned often, then that’s where it becomes a problem for the person that has asthma or any kind of breathing problems.”

Do you remove baseboards for the carpet or hard surface installation process?
“Questions about baseboard are asked all the time, sometimes four, five times a day. There’s a lot of questions around baseboards, like who removes them, who re-installs them, who paints them or touches them up, and with what type of flooring do you need to have them taken off to begin with? Well, pretty simple. Almost always, with carpeting, they don’t have to come off at all. Since they don’t have to come off, they don’t have to go back on either, which saves you a lot of effort.However, whenever installing carpeting, the baseboards do get a little bit of a nick, some nicks on them all around the perimeter during the installation of carpeting. The tools really don’t come in contact with the baseboards, it’s the backing of the carpet that’s pretty coarse, and during the installation, that’s when the baseboards get nicked up from the backing. So, you as the homeowner or building owner are responsible for finding someone to get those touched up.Now, with cork flooring, bamboo flooring, laminate, hardwood, ceramic, and porcelain tile, as well as vinyl, it is recommended that the baseboards come off. With those floors, like we talked about, with cork, bamboo, laminate, and hardwood, there is an expansion joint left around the perimeter close to the wall, so that those floors can continue to expand and contract. The baseboards act as a cover for that expansion joint. So, when they come off, we will number them, we will put them back on for you, if that’s what you choose for us to do and then you’ll have to have someone come in, or find someone to come in and paint, and caulk those baseboards for you again.Ceramic tile, same thing, but in that case it is more optional. We recommend that they come off and go back on, but it’s completely up to you. Again, with ceramic tile and porcelain flooring, there is no expansion and contraction. It is not really required, it just looks better when it is done that way, it’s a cleaner finish.Also, as far as door jambs are concerned, door jambs, we definitely need to have those undercut whenever installing any of the above floors again. Ceramic, porcelain, cork, bamboo, laminate, hardwood, and vinyl, typically it’s a really good idea to go ahead and undercut those door jambs with a special undercut saw, so that way that floor has a finished look around those door jambs.”

Should I be concerned about formaldehyde in my flooring? Does the flooring that you sell contain formaldehyde?
“This is a question that a lot of people should ask, but they really don’t. I don’t think they know enough about it because they’re not in the industry. “Is formaldehyde in carpet and is it in flooring?” And the answer to that question is yes, yes it is in a lot of them. Is it in the ones that we offer? No, not at all. Most of your Chinese floors and I mean most of your Chinese laminate floors, hardwood floors, et cetera, definitely have something called volatile organic compounds, and/or formaldehyde in it.The products that we sell are made in America; they’re sometimes grown, like the bamboo is grown in China, but it’s brought back to Dalton, Georgia, the world’s capital for flooring, and it’s manufactured there with really, really high standards with regard to off-gassing. We cal them the European standards or EO. The flooring that we offer in general speaking, is usually very very low or zero off-gassing. Carpeting on the other hand, most of it has really low VOC. I don’t think any of it that I know of has zero VOC, but it has very, very low VOC as long as it’s made in America, here in California, or in Dalton, Georgia.”

Who do I call if I have a concern about my flooring or installation?
“Right after the installation is complete, sometimes prior, people often ask this question, “if I suspect that I have a problem with my product or the installation of that flooring product, who do I call?’ We definitely recommend that you give us a call. We have strong relationships with all the vendors and suppliers that we work with, and it’s best if you give us a call with regard to the product or the installation. If there’s an installation challenge or something, we’ll definitely get out there, usually within 48 hours to inspect it, find out what’s going on, and get it taken care of for you as soon as possible.”

Should I have my carpet cleaned professionally if so why, and how often?
“A very common question we get asked is, “How often should I clean my carpet?” Well, the answer is that just in order to maintain the warranty on your carpet, you have to have the carpet cleaned every 18 to 24 months, depending on the manufacturer. Some require 18, some 24. You definitely want to have that done with hot water extraction. That’s the method that we recommend here, and I would highly recommend that you don’t do it yourself. If you decide you want to, that’s OK, just do it between the times you get it professionally cleaned. Just remember: the two biggest enemies to carpet are dirt and homeowners who clean their own carpet.”

What makes carpet more or less stain resistant and will it wash off?
“One of the biggest questions we get on a daily basis is, “What makes carpet stain resistant or not?”Different carpet fibers are more stain resistant than others. Some of them are porous; some of them are not. The ones that are not really don’t need any kind of stain treatment on it. Sometimes they will put a Scotchgard on the surface of that fiber, sometimes they don’t. It really doesn’t help all that much.But the ones that are porous definitely would need something to be able to maintain its fresh look all the time because if it were left porous then it would absorb any kind of liquid stain, in general. The cleaning of carpet, whenever you have that professionally cleaned, takes off about 15% of that Scotchgard or Teflon or whatever stain resistance put on there.So that means that if you clean it and 15% of it comes off every time, if you get it done every 24 months, that carpet should last anywhere from seven to ten years with a stain resistance on it. The other fibers like polyester and SmartStrand that do not have any pores whatsoever, you never have to worry about that coming off because none of it was ever put on.”

Will my carpet seams show and if they do, does that mean that they are not done correctly? & What types of carpet show seams the least?
“Another question I feel people should ask more often is, “What kind of carpet can I select if seams are going to be visually a problem for me? What kind of carpet can I select so they don’t show as much?” Well, lower nap carpet, Berber carpets, commercial carpets, loop carpets, those kind of carpets, they really make the seam look really pronounced. And just because the carpet shows doesn’t necessarily mean there’s a problem with it, it just shows more. Carpets with longer fibers, kind of fluffy carpets with longer naps, even those short shag carpets,they show the seams the least. And if those are going to be a visual problem for you, I would recommend you go with something with a longer nap like that.”