Frequently Asked Questions

FAQs & Videos

In our experience helping customers in Colorado, we’ve been asked hundreds of great questions about flooring, from materials to installation specifics and everything in between. To help educate you about flooring, we’ve compiled this brief FAQ with some of the most common questions we’ve received.


Why is carpet cushion important?

Carpet cushioning, not the carpet itself, determines how your carpet feels when you walk on it. As well-made as carpet may be, it’s not going to ‘give’ underneath your feet unless there is a carpet cushion to support it. Carpet cushioning also helps to maintain your carpets appearance over time.

Are there other benefits to carpet cushioning?

Yes! A high-quality carpet cushion will help to block moisture, fight stains and odors, minimize sound transfer between rooms, and provide thermal insulation. Another benefit is that carpet cushioning allows for air to flow between the carpet and the subfloor, making for easier and more efficient vacuuming.

Does laminate flooring hold up over time as well as hardwood flooring?

It depends. Some laminate flooring actually looks a lot like hardwood and can even last longer than some hardwoods if it is cared for correctly. Remember that laminate flooring is composed of ultra-high durability compounds that are engineered to take multiple years of abuse, making laminate flooring an exceptional choice for high-traffic areas.

Are all of your flooring materials safe for my family?

Yes. From ceramic and porcelain tile to laminate, vinyl plank and hardwood flooring, all of the materials we use to install flooring is completely safe for your entire family (including pets!). We ensure that all of the materials we use – including carpet cushioning and tacking – don’t pose any health risk whatsoever.

Are spill and odor resistant technologies effective

One of the latest developments in carpeting and carpet cushioning is spill and odor resistant materials, including Odor-Eaters. These materials are incredibly effective and last for the entire life of the carpet.

Is removal of baseboards required for flooring installations?

This is probably the most commonly asked question we get. When it comes to having carpeting installed, the baseboards generally don’t have to be removed. However, during the installation process, the baseboards can be nicked or marred by the backing of the carpet. It’s a good idea to touch these up after installation.

With other flooring types – like cork, bamboo, and laminate – we recommend that the baseboards come off. The baseboards act as a kind of covering for the expansion joint, a part of the flooring that is meant to expand as the floor material settles. We will do the work of removing the floorboards, numbering them, and replacing them for you. For tile flooring, the choice is yours as to whether or not the floorboards are removed.

Do your flooring materials contain formaldehyde? Should I be concerned about it?

Flooring that is manufactured in foreign countries like China, Taiwan, etc., often does contain ‘Volatile Organic Compounds’, or VOC content. These compounds are known to ‘off-gas’, a term used to describe the ongoing evaporation of potentially harmful gases from the materials themselves. At Denver Carpet Brokers, we use only American-made materials that are held to the same high standards of VOC mitigation used in Europe, also known as the ‘EO’. Generally speaking, because we use materials that are sourced in America, there isn’t a concern related to formaldehyde or VOC off-gassing.

Who do I call if I have a concern with my carpeting after installation?

You should contact us directly by calling (303) 940-0777. We work directly with the carpet manufacturers, so we can address your concern first, and relay it to the manufacturer within 48 hours, if necessary.

How often should I have my carpet professionally cleaned?

This is another common question. The answer depends on two factors: the manufacturer of the carpet, and how much daily foot traffic the carpet is subjected to. A good time interval for regular professional cleaning of your carpet is every 18-24 months. Denver Carpet Brokers recommends hiring carpet cleaning professionals as opposed to doing this work yourself, as many consumer-grade carpet cleaning equipment isn’t sufficient for a truly deep cleaning.

What makes a carpet stain resistant?

The stain resistant treatments applied to some carpet fibers are coatings similar to
Scotchguard. Over time, these coatings can degrade, resulting in lower stain resistance. This is especially the case with multiple deep cleanings. Other carpet fibers are inherently stain resistant without needing any coatings – examples of these are polyester and Smart Strand.

Will my carpet show seams? What if I don't want to see the seams?

Lower pile carpets like Berber can occasionally show seams depending on how and where they are installed. This is unavoidable in some cases. If you don’t want to see any seams whatsoever in your carpet, we recommend choosing higher-pile carpeting. Longer yarn strands will cover up seams better than shorter ones.

I've heard that carpeting can be bad for people with asthma or allergies. Is this true?

Not necessarily, no. The reason for this is because carpeting acts as a kind of particle filter. Over time, particles in the air drift down into the carpet, where they stay until the carpet is cleaned. So, the strands within the carpet act as a kind of filter for airborne particles that could otherwise irritate those with a sensitivity to them. For this reason, not regularly cleaning your carpet can pose a problem for allergy sufferers.


Who removes and replaces the furniture, appliances for the installation process?
Why is my carpet shedding fiber after installation?
What is covered under your vinyl flooring and product installation?
What types of transitions should I expect when installing new carpet or flooring?
Will my carpet seams show and if they do, does that mean that they are not done correctly?
Who moves the furniture and how should I be prepared for the installers?
Do you work weekends or evenings?
Can we work if no one is home?
What makes carpet more or less stain resistant and will it wash off?
What types of carpet show seams the least?
What is LVT and is it better?
What is covered under your vinyl flooring and product installation?
Should I remove tack strips before you install new carpet?
My carpet smells a little after the installation, how long will it last?
Should I be concerned about formaldehyde in my flooring?
How often should I vacuum my new carpet?
Which floors require floor protectors?
I heard that carpet is bad for someone with allergies or asthma, is that true?
Do you remove baseboards for the carpet or hard surfaces installation process?
If my contractor wants my carpet removed a few days before the new carpet installation, can you?
Should I acclimate hardwood, laminate, bamboo, or cork and what temperature?
How much should I expect to invest in floor leveling before tile laminate hardwood is installed?
Who is responsible for trimming and adjusting my doors after new carpet or flooring is installed?
How do I properly maintain my new vinyl flooring, laminate flooring or hardwood?
Why are some bamboo flooring products more durable than others and is it realistic?
Should I have my carpet cleaned professionally, if so why, and how often?
How messy is it to remove old flooring for installation of the new carpet or flooring?
Door trimming